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AI Needs Requirements Too!

What happens when you ask AI to generate an image? Have you ever asked AI to generate an image and found that the image just isn’t what you had in mind? I’m sure that some artificial intelligence sites probably do this better than others, but for the purpose of this exercise, I have selected Copilot for the simple reason that […]

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Have you architected your modern contact centre correctly?

The post covid world is emerging strong and businesses realized the imperative to improve employees and customers experience.

The glorious era of working from home has been driving expectations for services and products to come to us, less efforts for customers. This triggers the absolute need for adequate reachability. Effective remote communication will ensure business continuity and anchor customer growth.

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